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documentation","\u002F","index",{"id":168,"title":160,"body":169,"description":535,"extension":536,"meta":537,"navigation":538,"path":161,"seo":539,"stem":162,"__hash__":540},"docs_en\u002F7.troubleshooting\u002F1.faq.md",{"type":170,"value":171,"toc":508},"minimark",[172,176,180,185,192,202,213,217,222,231,238,242,247,252,257,261,265,270,275,290,294,299,303,311,315,320,325,334,338,343,348,355,358,362,367,371,378,382,387,391,398,402,407,412,419,423,428,433,440,444,449,454,464,468,473,477,484,488,492,497,502],[173,174,175],"p",{},"Find the message you see on screen below. Each answer says what it means, who fixes it and where to go.",[177,178,36],"h2",{"id":179},"chat",[181,182,184],"h3",{"id":183},"i-see-ai-chat-unavailable","I see \"AI Chat Unavailable\"",[173,186,187,191],{},[188,189,190],"strong",{},"Cause:"," No AI provider is set up for your organisation.",[173,193,194,197,198,201],{},[188,195,196],{},"Who fixes it:"," An Owner or Admin. People with the User role see \"No AI provider is configured. Please contact your administrator to set up an AI integration.\" Owners and Admins see ",[188,199,200],{},"Configure AI Provider",", which opens the Integrations page.",[173,203,204,207,208,212],{},[188,205,206],{},"Fix:"," ",[209,210,211],"a",{"href":137},"Connect an AI provider",".",[181,214,216],{"id":215},"i-see-chat-unavailable-and-my-administrator-is-configuring-the-ontology","I see \"Chat Unavailable\" and my administrator is configuring the ontology",[173,218,219,221],{},[188,220,190],{}," The organisation has no ontology yet, so chat has nothing to work from.",[173,223,224,226,227,230],{},[188,225,196],{}," An Owner or Admin. They see ",[188,228,229],{},"Set Up Ontology",", which opens the ontology pages.",[173,232,233,235,236,212],{},[188,234,206],{}," Define the ontology. See ",[209,237,55],{"href":56},[181,239,241],{"id":240},"i-see-chat-service-is-not-connected-please-contact-your-administrator","I see \"Chat service is not connected. Please contact your administrator.\"",[173,243,244,246],{},[188,245,190],{}," Chat cannot reach its service.",[173,248,249,251],{},[188,250,196],{}," Your administrator, or SynkVault support if they cannot.",[173,253,254,256],{},[188,255,206],{}," Tell your administrator that chat shows this message.",[177,258,260],{"id":259},"subscription-and-access","Subscription and access",[181,262,264],{"id":263},"i-see-no-active-subscription","I see \"No Active Subscription\"",[173,266,267,269],{},[188,268,190],{}," The organisation has no active subscription, so access to features is limited.",[173,271,272,274],{},[188,273,196],{}," An Owner.",[173,276,277,279,280,283,284,287,288,212],{},[188,278,206],{}," The Owner opens ",[188,281,282],{},"Billing & Subscription"," and selects ",[188,285,286],{},"Choose a Plan",". See ",[209,289,120],{"href":121},[181,291,293],{"id":292},"i-see-billing-issue","I see \"Billing Issue\"",[173,295,296,298],{},[188,297,190],{}," There is a problem with the organisation's subscription payment.",[173,300,301,274],{},[188,302,196],{},[173,304,305,307,308,310],{},[188,306,206],{}," The Owner opens the Stripe portal from ",[209,309,120],{"href":121}," and updates the payment details.",[181,312,314],{"id":313},"i-see-organisation-setup-incomplete","I see \"Organisation Setup Incomplete\"",[173,316,317,319],{},[188,318,190],{}," The first setup of the organisation did not finish.",[173,321,322,324],{},[188,323,196],{}," The organisation owner.",[173,326,327,329,330,333],{},[188,328,206],{}," Select ",[188,331,332],{},"Sign Out",", sign back in and let the setup run again. Ask the owner to do this if you are not the owner.",[181,335,337],{"id":336},"i-see-access-restricted-on-billing-subscription","I see \"Access Restricted\" on Billing & Subscription",[173,339,340,342],{},[188,341,190],{}," Only Owners can open this page.",[173,344,345,347],{},[188,346,196],{}," An Owner, who can change your role if needed.",[173,349,350,352,353,212],{},[188,351,206],{}," See ",[209,354,112],{"href":113},[177,356,101],{"id":357},"administration",[181,359,361],{"id":360},"i-cannot-revoke-a-user-cannot-revoke-access","I cannot revoke a user: \"Cannot Revoke Access\"",[173,363,364,366],{},[188,365,190],{}," The person is the last Owner of the organisation.",[173,368,369,274],{},[188,370,196],{},[173,372,373,375,376,212],{},[188,374,206],{}," Make someone else an Owner first, then revoke access. See ",[209,377,112],{"href":113},[181,379,381],{"id":380},"i-cannot-delete-the-organisation-please-cancel-it-via-the-billing-portal-first","I cannot delete the organisation: \"Please cancel it via the billing portal first\"",[173,383,384,386],{},[188,385,190],{}," The organisation still has an active subscription.",[173,388,389,274],{},[188,390,196],{},[173,392,393,395,396,212],{},[188,394,206],{}," Cancel the subscription in the Stripe portal, then try again. See ",[209,397,116],{"href":117},[181,399,401],{"id":400},"add-integration-is-turned-off","\"Add Integration\" is turned off",[173,403,404,406],{},[188,405,190],{}," Your organisation uses a fully managed AI service, so you cannot add another provider.",[173,408,409,411],{},[188,410,196],{}," Nobody needs to. SynkVault provides the provider.",[173,413,414,416,417,212],{},[188,415,206],{}," None needed. See ",[209,418,136],{"href":137},[181,420,422],{"id":421},"i-see-your-organisations-plan-does-not-include-apps","I see \"Your organisation's plan does not include apps\"",[173,424,425,427],{},[188,426,190],{}," The plan does not include apps.",[173,429,430,432],{},[188,431,196],{}," Your account manager.",[173,434,435,437,438,212],{},[188,436,206],{}," Contact your account manager. See ",[209,439,148],{"href":149},[181,441,443],{"id":442},"ingestion-fails-no-top-level-document-node-exists-and-no-starting-point-is-set","Ingestion fails: \"No top-level document node exists and no starting point is set\"",[173,445,446,448],{},[188,447,190],{}," The ontology has no top-level document class and no starting point is set.",[173,450,451,453],{},[188,452,196],{}," An Owner or Admin.",[173,455,456,458,459,287,462,212],{},[188,457,206],{}," Add a document class to the ontology, or set a ",[188,460,461],{},"Starting point",[209,463,124],{"href":125},[181,465,467],{"id":466},"i-cannot-turn-off-ontology-draft-mode","I cannot turn off Ontology draft mode",[173,469,470,472],{},[188,471,190],{}," An ontology draft is still active.",[173,474,475,453],{},[188,476,196],{},[173,478,479,481,482,212],{},[188,480,206],{}," Discard the draft, then turn the setting off. See ",[209,483,124],{"href":125},[177,485,487],{"id":486},"feeds","Feeds",[181,489,491],{"id":490},"built-in-feed-sources-cannot-be-deleted","\"Built-in feed sources cannot be deleted\"",[173,493,494,496],{},[188,495,190],{}," Built-in sources are part of SynkVault and are protected.",[173,498,499,501],{},[188,500,196],{}," Nobody. Remove your own feed sources instead.",[173,503,504,352,506,212],{},[188,505,206],{},[209,507,82],{"href":83},{"title":509,"searchDepth":510,"depth":510,"links":511},"",2,[512,518,524,532],{"id":179,"depth":510,"text":36,"children":513},[514,516,517],{"id":183,"depth":515,"text":184},3,{"id":215,"depth":515,"text":216},{"id":240,"depth":515,"text":241},{"id":259,"depth":510,"text":260,"children":519},[520,521,522,523],{"id":263,"depth":515,"text":264},{"id":292,"depth":515,"text":293},{"id":313,"depth":515,"text":314},{"id":336,"depth":515,"text":337},{"id":357,"depth":510,"text":101,"children":525},[526,527,528,529,530,531],{"id":360,"depth":515,"text":361},{"id":380,"depth":515,"text":381},{"id":400,"depth":515,"text":401},{"id":421,"depth":515,"text":422},{"id":442,"depth":515,"text":443},{"id":466,"depth":515,"text":467},{"id":486,"depth":510,"text":487,"children":533},[534],{"id":490,"depth":515,"text":491},"What the messages you may see mean, who can fix them and where to go.","md",{},null,{"title":160,"description":535},"x0LNh8Mzpp9t2dLs0gLYx6GZHX7_KI25Yy74piUOxEU",[542,544],{"title":152,"path":154,"stem":158,"description":543,"children":-1},"Find answers to common questions and fix common problems.",{"title":164,"path":165,"stem":166,"description":545,"children":-1},"Learn how to use SynkVault, from your first sign-in to administration and integrations.",1794301176031]